Delivery, Returns, Warranties

Delivery

Shipping to addresses in Great Britain is free of charge. Deliveries take up to 10 working days. If you have ordered more than one item, your order may be in multiple packages and may be delivered on different days. Batteries and chargers will normally arrive one working day after any tools are delivered if they have been packaged separately. Please note that you will only receive one shipping confirmation email even if there are multiple packages.

Please note, we do not deliver to Northern Ireland or the Channel Islands.

Parcels are sent via DPD on a next day service, however, due to the restrictions imposed by Dangerous Goods legislation, certain products which contain a battery cannot be guaranteed for next day delivery. We also cannot guarantee next day delivery to remote or island locations.

A signature may be required on delivery.

Returns

We offer free returns, which means you will not be charged for the courier costs of returning an item to us.

Please review our full terms and conditions for full details of our policy.

You can notify us you would like to return an item for any reason up to 14 days after you receive it using our Returns request. We will review your request and contact you with details on how to proceed.

We offer free returns for any power tools and batteries. For these returns, you will not be charged for the courier costs of returning an item to us. We will arrange to collect your order directly from you. Batteries require a specialist courier service; if a battery needs to be returned, we will issue a courier parcel label and arrange a collection.

For all other items, you will need to pay for the cost of returning it to us yourself. You can return it by any means possible but it must be returned undamaged and in the original packaging in order to receive a refund.

You should also keep a valid postage receipt for any items that you arrange to return to us yourself. In case of a parcel being lost in transit, it is the responsibility of the sender to open a claim with the courier.

Please take care when trying on goods that may be returned as items that are soiled, or are not in a clean, dry and hygienic condition will not be refunded. If goods have been tampered with or deliberately modified they also cannot be considered for a refund or exchange.

Please note that the cost of delivering the original order to you is non-refundable. Please review our full terms and conditions for full details of our policy.

Unless your item is faulty, your item must be returned unused (in particular, if you have put fuel into a product, we cannot accept its as a return unless the product is faulty) and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few working days.

We regret there are certain situations where only partial refunds may be granted, for example, if an item not in its original condition, is damaged or missing parts for reasons not due to our error. We will inform you of this in advance.

When will I receive my refund?

If you have received an email confirming a refund has been issued, first double check your bank account as refunds can appear at any time during the day. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please contact us at info@daewoopowerproducts.co.uk.

Warranties

The base warranty period for our products is 12 months from the original date of purchase. Within the warranty period Daewoo will repair, free of charge, any defects in materials and workmanship attributable to the company. Please take note: The warranty period can begin only after the customer correctly fills out and submits the warranty certificate. Only clean and fully intact products can be accepted by the repair service. 

The warranty applies only to manufacturing defects and excludes failures due to acts of God and other force majeure.  

Most products need special attention and technical maintenance.  

The maintenance order is indicated in the guidelines of each product. Maintenance work must be conducted only by the specialists at authorised service centres. Information pertaining to every instance of maintenance work must be indicated in the warranty certificate. The customer will forfeit his additional warranty if the maintenance was not carried out in an efficient and timely manner and if the absence of such maintenance became the cause of the defects of any components and assemblies of the Product.  

The detection of manufacturing defects will be the responsibility of a commission composed of experts at an authorised service centre.

No warranty is given for defects resulting from:

• Mechanical damage (cracks, chips etc) and damage caused by an unsuitable environment, the presence of foreign objects in the product and diffusers, or damage brought about by improper storage conditions (metal parts corrosion).
• Misuse, overloading or instability of an engine or electrical motor. Undeniable signs of overloading are: parts which have melted or changed colour due to overheating, simultaneous failure of two and more details, a scored cylinder or piston, piston rings damage and connector rod liner damage. No warranty will be given for AVR failure because of misuse.
• Fuel and cooling systems blockages.

No warranty will be given for consumable parts such as carbon brushes, belts, rubbers, glands, shock absorbers, clutch springs, spark plugs, mufflers, nozzles, pulleys, angle pulleys, wires, cables, hand starters, latches, collets, removable batteries, filter and protective elements, lubrications, accessories, attachments, blades, drills etc).

No warranty will be given for electric cables with mechanical or thermal damage.

No warranty will be given for a product that has been dismantled, repaired, or serviced by unauthorised service centres.

No warranty will be given for maintenance, servicing (cleaning, washing, lubricating etc), mounting and adjustment of a product. 

No warranty will be given for for cases of normal tear and wear.

No warranty will be given for any warranty certificate that has not been filled out properly nor bears the official seal.

No warranty will be given for no signature of the customer on the warranty certificate.